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The National Communications Authority (NCA) has announced that Mobile Network Operators (MNOs) will reassess their operations and consider the possibility of prioritising and allocating more data resources to key stakeholders while they work with the Subsea Cable Landing Service Providers to progressively improve internet data capacity.
The stakeholders encompass a wide range of entities, including the Bank of Ghana (BoG), Ghana Association of Banks (GAB), Ghana Interbank Payment and Settlement Systems (GhIPSS), Ghana Stock Exchange (GSE), Central Securities Depository, Ghana Water Company Limited, Electricity Company of Ghana (ECG), Mobile Network Operators (MNOs), Subsea Cable Landing Service Providers, Ghana Internet Exchange (GIX), and the Accra Internet Exchange (AIX).
In its fifth update regarding the undersea cable disruptions, released on Monday, March 18, the Authority disclosed that this plan was agreed upon during a meeting with the stakeholders.
“The objective of the meeting was to understand and find solutions to the peculiar challenges facing financial and public utility service providers regarding the impact of the current data connectivity disruptions affecting banking transactions and digital payments for utilities such as water and electricity.”
“At the end of the meeting, it was agreed that due to the limited bandwidth currently available, MNOs would review their operations and consider the possibility of prioritising and allocating more data resources to the above-mentioned and other critical services while they work with the Subsea Cable Landing Service Providers to progressively improve internet data capacity,” it stated.
The NCA further noted that it was suggested that financial and utility service providers should, in the medium to long term, contemplate hosting critical services locally to ensure continuous service delivery in the event of a significant disruption, such as the current situation, and would leverage local internet exchanges (GIX and AIX).
“The meeting also noted that the Subsea Cable Landing Service Providers and MNOs progressively continue to receive capacity from their international partners as they work towards full restoration of data services. The user experience will continue to improve as additional capacity becomes available,” it added.
READ THE FULL STATEMENT FROM THE NCA BELOW
UPDATE 5: UNDERSEA CABLE DISRUPTIONS AFFECT DATA SERVICES
Airport City, Accra, Monday, March 18, 2024, 1500 GMT: The National Communications Authority (NCA) wishes to update the public on the disruption of undersea cables that have occurred since Thursday,
March 14, 2024, affected data services across the country.
1. The Authority this morning met the following key stakeholders at the NCA Tower in Accra:
i. Bank of Ghana (BoG)
ii. Ghana Association of Banks (GAB)
iii. Ghana Interbank Payment and Settlement Systems (GhIPSS)
iv. Ghana Stock Exchange (GSE)
v. Central Securities Depository
vi. Ghana Water Company Limited
vii. Electricity Company of Ghana (ECG)
viii. Mobile Network Operators (MNOs)
ix. Subsea Cable Landing Service Providers
x. Ghana Internet Exchange (GIX)
xi. Accra Internet Exchange (AIX)
2. The objective of the meeting was to understand and find solutions to the peculiar challenges facing financial and public utility service providers regarding the impact of the current data connectivity disruptions affecting banking transactions and digital payments for utilities such as water and electricity.
3. At the end of the meeting, it was agreed that due to the limited bandwidth currently available, MNOs would review their operations and consider the possibility of prioritising and allocating more data resources to the above-mentioned and other critical services while they work with the Subsea Cable Landing Service Providers to progressively improve internet data capacity.
4. It was further recommended that the financial and utility service providers, in the medium to long term, consider hosting critical services locally to ensure continuous service delivery in the event of a major disruption such as the current situation and to leverage local internet exchanges (GIX and AIX).
5. The meeting also noted that the Subsea Cable Landing Service Providers and MNOs progressively continue to receive capacity from their international partners as they work towards full restoration of data services. The user experience will continue to improve as additional capacity becomes available.
The NCA will continue to update the public on any future developments.
Issued by the National Communications Authority:
No. 6 Airport City, Accra
Tel: (0)30-2776621/2771701 or 050-145-1522/3.
E-mail: info@nca.org.gh
Website: www.nca.org.gh
Date: March 18, 2024
The National Communications Authority, (NCA), was established by an Act of Parliament, Act 524 in December 1996, which has been repealed and replaced by the National Communications Authority Act, 2008 (Act 769). The Authority is the statutory body mandated to license and regulate electronic communication activities and services in the country.
